About Us | Learn More About AUIT’s Mission and Values

About us

IT support team that truly cares

At AUIT, we believe IT support should make your life easier.

For more than 20 years, we've helped Canberra businesses stay productive and secure with reliable IT services and genuine customer care.

We work with businesses that want more than quick fixes. Our team responds fast, solves problems fully, and takes ownership of your technology so you can focus on running your business.

Fast response

Calls answered in under 15 seconds.

Unlimited support

Onsite help whenever you need it.

Our Trusted Results

9.9 out of 10

Ticket feedback

200,000+

Tickets closed

96.33%

CSAT score

15 seconds

Call answer

Our story

How we started AUIT

We spent most of our careers in IT, long before cloud, cybersecurity, and managed services became buzzwords.

Back when we worked at a local Canberra internet service provider, we helped grow it into the largest ISP in the region. Not because of flashy marketing or aggressive sales, but because we took care of customers properly.

When that company was eventually sold to a national provider, we saw what happens when customer care stops being the priority.

So we made a decision: We would build an IT company where customers always come first. That vision gave birth to AUIT.

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Our guiding principles

Our values shape every decision and every customer interaction.

Our solutions are designed for real people, making technology simple, easy, and helpful for everyone on your team.

We listen carefully, ask questions, and make sure we truly understand your challenges before we act.

Our solutions are designed for real people, making technology simple, easy, and helpful for everyone on your team.

We protect your data and business from threats, so you can work with peace of mind every day.

Our ideal Clients

Who we support best

We help Canberra businesses from 20 to 100 people who want real support and honest answers.

Canberra and ACT businesses
Legal, real estate, and trades
Memberships and industry bodies
20 to 100 staff teams

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Testimonials

Feedback from our clients...

We have partnered with AUIT for over a decade and simply cannot fault them. In the IT support world, AUIT is a rare find -combining exceptional support services with a highly focused customer centric care model. Their commitment to understanding our business and how we operate is second to none. We will continue to partner with AUIT because I know I can count on them when it matters most.

Brett Carn

AUIT have supported our company with outstanding service for several years now. Very responsive and thorough, always following tickets through to resolution. They take the time to understand our future vision and goals, and work with us to develop achievable plans on a timeline that suits our needs. Easily one of the best I.T. MSPs I've worked with.

Fiona McConochie

The team at AUIT are so knowledgeable and quick. The service desk is easy to talk to; they are quick at solving problems and very communicative throughout the process. Everyone I've spoken to is very nice and actively listens to any problem I have, I highly recommend them to everyone!

Kadi Wilson

The future

A partner for the long term

We believe great IT support is about more than technology. It is about trust.

That means detailed onboarding, clear communication, dependable support, and long-term planning that helps your business grow with confidence.

It means putting customer care first. It means understanding your needs and doing what is right for your business. It also means being there when it matters most.

That's why beyond our standard support hours, we offer 24/7/365 emergency support for urgent after-hours issues. When something important goes wrong, you are never left on your own.

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